FAQ

📦 Order Status & Delivery

It's been several days since I placed my order, and I've only received the confirmation.

Our preparation and shipping time is 3 to 5 business days (excluding weekends and public holidays) from the date of your purchase. You will receive a shipping confirmation email with your tracking number as soon as your package leaves our premises in Paris.

Note: During peak periods (collection launches or sales), these times may be slightly extended. We thank you for your patience.

Can I change my delivery to 24-hour shipping (Next Day Delivery)?

Currently, we do not offer a 24-hour delivery service. We strive to process all orders as quickly as possible on a first-come, first-served basis.

Do I have to pay customs fees?

No. All Wintrill orders are shipped from Paris, France.

• France & European Union: No customs fees or additional taxes will be charged upon delivery. The price paid in the cart is final.

• Outside the European Union: For international orders (outside the EU), import taxes may be applied by your country's customs. These fees are the responsibility of the recipient.