Customer Service

Our team is available to answer your questions Monday to Friday, from 09:00 to 18:00 (CET).

2. Our Products

The availability of our items may vary daily due to high demand and our limited drops. To stay informed about new arrivals and exclusives, subscribe to our newsletter and follow us on our social media channels.

3. Currencies and Payment

Prices are displayed in EUR (€) for France and the European Union. If you access the site from another region, prices will be displayed in your local currency thanks to Shopify Markets.

We accept payments via:

• Bank cards: Visa, MasterCard, American Express.

• Digital solutions: Apple Pay, Google Pay and PayPal.

• Note: Your payment data is secured by bank-level SSL encryption.

4. Order and Shipping

• Confirmation: You will receive a confirmation email immediately after your purchase. Remember to check your spam folder.

• Delivery times: * France: 2 to 4 working days.

• European Union: 3 to 7 working days.

• International: 7 to 15 working days.

• Tracking: Once your order has been shipped, a tracking number will be automatically sent to you by email.

• Pre-orders: Pre-ordered items will be shipped on the date indicated in the product description.

5. Returns and Exchanges

In accordance with European legislation, you have 14 days after receiving your package to request a return. Items must be in their original condition, unworn, and with their tags.

6. Newsletter & Drops

Join the Wintrill community to receive priority access to our upcoming launches and exclusive promotions. Registration is at the bottom of the page or when validating your cart. In French